Tales of Customer Service
Tuesday, Sep 23, 2003
[from the 'it-never-hurts-to-ask' department]

For two months HP has been selling 17" flat panel displays for $199, a little over half off their usual price.

Now they want them back.

It's one thing to not honor an order when they catch it before shipping, another when they've already charged your credit card, but when the item's already shipped and paid for, and the customer's been using it for a month, I'd say it's too late for the company to cry foul. Nevertheless, the voicemail is a nice example of killing with kindness.

If you like it, please share it.

Hi, I'm Kevin Fox.
I've been blogging at since 1998.
I can be reached at .

I also have a resume.


I'm co-founder in
a fantastic startup fulfilling the promise of the Internet of Things.

The Imp is a computer and wi-fi connection smaller and cheaper than a memory card.

Find out more.

We're also hiring.


I post most frequently on Twitter as @kfury and on Google Plus.


I've led design at Mozilla Labs, designed Gmail 1.0, Google Reader 2.0, FriendFeed, and a few special projects at Facebook.

©2012 Kevin Fox