Powerpointing fingers

Thursday, Dec 13, 2001

Behold the power of Powerpoint as a tool for presenting bad customer service. Of course, while the story deserves spreading, it's the novelty of powerpoint that keeps this meme alive.

Complaint slips should really have a space on them for UML flow diagrams, so the customer can pinpoint exactly where the system broke down.

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aboutme

Hi, I'm Kevin Fox.
I've been blogging at Fury.com since 1998.
I can be reached at .

I also have a resume.

electricimp

I'm co-founder in
a fantastic startup fulfilling the promise of the Internet of Things.

The Imp is a computer and wi-fi connection smaller and cheaper than a memory card.

Find out more.

We're also hiring.

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I post most frequently on Twitter as @kfury and on Google Plus.

pastwork

I've led design at Mozilla Labs, designed Gmail 1.0, Google Reader 2.0, FriendFeed, and a few special projects at Facebook.