Email that won't send more than 500 miles

Sunday, Dec 08, 2002

When I worked tech support, it was all too easy to assume that the user's perceived problem and their actual problem were completely different, like the person who thinks the ISP is down when they actually left the phone off the hook, or when they're certain they've been victimized by hackers when they accidentally unplugged their mouse.

Sometimes, though, the user is spot-on in their declaration of what they think is wrong, even when it's something as incredibly unlikely as not being able to send emails to people more than 500 (or a little more, call it 520) miles away.

I don't usually point to sysadmin horror stories, because it's just too easy, but I had to share this one. (via Cory via Jef)

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